Privacy Policy

Personal information that we collect

The information that we collect depends on the context of your interactions with the Sites, your account settings, the Services you use, your location, and the applicable law.

 

We do not collect any personally identifiable information about you unless you voluntarily submit such information to us. The kind of personal information that you provide us directly are:

  • Your email address, first name and last name when you create an account or when you complete a purchase (Please note that your email and password are private and not available to the public) or when you voluntarily complete a Client survey or provide feedback on our Sites or via e-mail.

  • Communications between you and Synthia Jacob Sports and Nutrition. For example, we may send you related emails regarding account verification, changes/updates to features of the Site, technical and security notices).

  • Information about other people (e.g. if you order a Service online and you want it sent directly to the recipient as a gift, you will need to submit the recipient’s address; In this circumstance, the additional types of personal information collected are your recipient’s, namely full name, address and phone number)

  • Use or view on our Site via your browser’s cookies.

Periodically, we may obtain general information about you from third-party sources, such as public databases, social media platforms, third-party data providers, and our joint marketing partners.

How we use your information

In general, we will only use the information you provide to us for the purpose for which such information was provided. We collect your information so that we can:

  • Process your order, manage your account and order, and prevent fraud.

  • Comply with any legal obligations we have, such as calculating taxes.

  • Respond to your requests, including refunds and complaints.

  • Contact you with promotions and special offers on other services we think you might like.

  • Improve the quality of our Services and customer service.

We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.

Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties online – for example on message boards, web logs, through email, or in chat areas – that information can be seen, collected and used by others besides us. We cannot be responsible for any unauthorized third-party use of such information.

Your data protection rights       

We would like to make sure you are fully aware of your data protection rights, in accordance with the General Data Protection Regulation (EU) 2016/679

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information.

In accordance with applicable law, your controls and choices may include:

  • Correcting, updating, and deleting your user account;

  • Choosing or changing your choices for subscriptions, newsletters, and alerts;

  • Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;

  • Choosing whether we share your personal information with other companies so they can send you offers and promotions about their products and services;

  • Requesting access to the personal information we hold about you and that we amend or delete it.

 

You may exercise these controls and choices in various ways, including by contacting us as provided in the “Contact us” section below, following instructions provided in communications sent to you, or by using your device or other available settings (for example, by re-setting your device’s advertising identifier and/or opting out of interest-based ads).

 

Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain experiences, products, and services to you, and some of our services may not be able to take account of your interests and preferences If you have questions about the specific personal information about you that we process or retain, and your rights regarding that personal information, please contact us as provided in the “Contact us” section below.

Children’s privacy

Protecting the privacy of children is especially important. For that reason, we never knowingly market to, or solicit information, provide products or services to, or collect information from or about children under the age of 18. No part of our Site is structured to attract anyone under the age of 18. We do not condone the participation of anyone under the age of 18 in any of the Sites’ services, products or experiences.

If we become aware that we have inadvertently received personal information from a user under the age of 18 as part of the Site, we will delete such information from our records as soon as possible. By using the Site, you hereby confirm you are at least 18 years old.

Payment and Credit Card Information

Services offered through the Website will require payments by credit card, debit card, or other electronic means. When you make such payments, you will be required to provide certain information for identification and verification, such as your name, card number, card expiration date, and card security code.

Please note that any financial information (like credit card number and expiration date) is used solely for billing purposes and to fill your orders.

When you are directed to a third-party payment gateway such as Apple Pay or PayPal to make payments for any Services, then you must refer to the privacy policy, terms of use, complaint mechanisms and any other applicable policies of the third party regarding any complaints against the third party or any breaches of information by the third party. In other words, WE WILL NOT BE RESPONSIBLE FOR ANY PRIVACY OR INFORMATION BREACHES ARISING OUT OF THE USE OF A THIRD-PARTY WEBSITE LINKED OR DIRECTED THROUGH OUR WEBSITE.

Links and other associated sites & platforms

Our Site may contain links to other websites and social media platforms. We do not endorse or accept any responsibility for the content or policies of these other websites and platforms. You should carefully review the privacy policies and terms of use for such websites and platforms as they may collect, use and disclose personal information in a very different manner from our Site.

Contact us

If you have any questions about this Policy, the information we collect, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.  We may request that you provide us with sufficient identification before granting you access to information regarding the existence, use or disclosure of your personal information. Any such identification information shall be used only for this purpose.

Email us at:  synthiaj.pt@gmail.com

How to contact the appropriate authorities

You also may have the right to complain to a data protection authority about our collection and use of your information. For more information, please contact your local data protection authority. Contact details for data protection authorities in the EEA are available here.